SAP Knowledge Base Article - Public

3459042 - Compensation Information Data is missing on saving of an new hire


Upon Submitting New hire, Compensation Information data is missing in People profile.

*Image/Data in this KBA is from SAP internal systems, sample data or demo systems. Any resemblance to real data is purely coincidental*


  • SAP SuccessFactors Employee Central - Add New Employee
  • SAP SuccessFactors Employee Central - Suite Integration

Reproducing the Issue

  1. Navigate to Manage pending hire > select the user.
  2. The user has Compensation Information prefilled from Onboarding or Recruiting.
  3. Upon selecting the user, fill the required the fields and continue till Job Information.
  4. At this moment, the "Submit" button is disabled because the compensation information has not been loaded yet.
  5. Go back to the first portlet to change the hire date or company field, the system will popup message "This action will clear Job Information and Compensation Information. Do you want to continue? ".
  6. Click on "Yes", the Job Information and Compensation Information data will be removed.
  7. But the "Submit" button is enabled and Compensation Information has still not been loaded yet.
  8. Click on "Submit", the User is hired with success and the employee is created without a Compensation Information record.


  1. Engineering Team have confirmed that the issue will be fixed in 2H 2024 release.
  2. Workaround - When Hire date or Company field is changed, please make sure to click on 'Continue' button and navigate till Compensation Information.


INC7666978, compensation information, comp info, missing, job information, continue, submit, add new employee, new hire, manage pending hire, ONB, OBD, RCM, company, hire date, ECT-235221, b2405, 1H2024, KI2405 , KBA , LOD-SF-EC-INT-ONB , Onboarding 1.0 to EC Integration , LOD-SF-EC-HIR-NEW , Add New Employee Wizard , LOD-SF-EC , Employee Central , LOD-SF-EC-INT , Manage Pending Hires (Integration RCM/ ONB/ OBX + UI) , Known Error


SAP SuccessFactors Employee Central 2311 ; SAP SuccessFactors HXM Core 2311