3459067 - Unable to create query from one specific OData service of SAP S/4HANA based on Import Data connection in SAP Analytics Cloud (SAC)

• Unable to create query from one specific OData service of SAP S/4HANA based on Import Data connection in SAP Analytics Cloud (SAC)
• Error "The following error message comes from the external data service: undefined" appears without going to Build Query screen.
• Error "Response from external server has status code of 500" could be found in Chrome Network Trace (HAR file)
• Error "No System Alias found for Service '<service name>' and user '<current user>'" could be observed when trying to access the metadata URL of the OData service

• SAP Analytics Cloud, Enterprise Edition
• SAP S/4HANA On-Premise 2021
• Import Data connection to SAP S/4HANA

1. Log in to SAC tenant.
2. Try to create a new Import Data connection to SAP S/4HANA with Data Service URL including '?sap-client=<...>'.
3. Try to create a new model based on the connection.
4. Select Create a New Query option and then click on Next button.
5. Search the affected OData Service, select it and then click on Next button.
   => Error "The following error message comes from the external data service: undefined" appears without going to Build Query screen.
6. Tring to access the metadata of the OData Service from browser or SAP Gateway Client (T-code: /n/IWFND/GW_Client) using same sap-client.
   => Error "No System Alias found for Service '<service name>' and user '<current user>'" could be observed.

• A system alias was not defined for the OData service in the SAP S/4HANA system, so no backend is available to service the request.

• Add System Alias for the affected OData Service by logging to the S/4HANA system using the same sap-client and then running transaction /N/IWFND/MAINT_SERVICE.
• Find more detail to perform this action from SAP KBA 2527329.

• 2527329 - No System Alias found for Service '<service name>' and user '<current user>'
• 3138542 - How to Consume an OData Service from an SAP Analytics Cloud Analytic Application?
• 2628688 - OData service connection in SAP Analytics Cloud ***Collective KBA***
• 2739706 - Error message "The user does not have permission to access the requested resource." appears when creating Import Data Connection to OData Services from SAP S/4HANA in SAP Analytics Cloud (SAC)
• 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
• Have a question? Ask it here and let our amazing SAP community help! Or reply and share your knowledge!
• 2487011 - What information do I need to provide when opening an case for SAP Analytics Cloud?
• 2511489 - Troubleshooting performance issues in SAP Analytics Cloud
• Search for SAP Analytics Cloud content using Google or Bing:
  • https://www.google.com/search?q=site%3Ahttps%3A%2F%2Fuserapps.support.sap.com+SAP+Analytics+Cloud
  • https://www.bing.com/search?q=site%3Ahttps%3A%2F%2Fuserapps.support.sap.com+SAP+Analytics+Cloud
  • Note: Add relevant text or warning/error messages to the text search field to filter results.
• SAP Analytics Cloud Connection Guide
• Getting Started with SAP Analytics Cloud Expert Community page
• SAP Analytics Cloud Get More Help and SAP Support
• Need More Help? Contact Support or visit the solution finder today!

Your feedback is important to help us improve our knowledge base.

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics, OData, S4, S4/HANA, S4HANA, Import, Acquire, List, Model, Create, Query, Panel, Build, Load, client, sap-client, System Alias , KBA , LOD-ANA-AQU-ODATA , Acquiring Data into SAC using an ODATA connection , LOD-ANA-AQU , Import Data Connections (Acquiring Data) , Known Error