SAP Knowledge Base Article - Public

3459103 - In Signavio Collabration Hub I get error "user was skipped" when inviting new user

Symptom

The user cannot be invited to a workspace via the new User Management UI.
When attempting to send the invitation, the system returns the error:“name.surname@xxxxxxx.com was skipped”.

Cause

This issue can occur for one of the following two reasons. If the first does not apply, proceed with the second.

Cause 1: Insufficient License for Admin Invitation

The inviting user holds an Admin role with a Hub license only and is attempting to invite another user as an Admin.
Admin users must have a Modeler license to invite or manage other Admin users.

Cause 2: Existing Unaccepted Invitation

The user was previously invited to the workspace but did not accept the invitation.
When a pending (unaccepted) invitation already exists, the system blocks reinviting the same user and displays the “skipped” error.

Resolution

Resolution for Cause 1

  • Verify that the inviting Admin user has a Modeler license assigned.
  • Update the license if required and resend the invitation.


Resolution for Cause 2

Remove the existing open invitation and re-invite the user by following these steps:

  1. Navigate to Signavio Process Manager (SPM) Explorer
  2. Click Setup (cogwheel icon on the right-hand side)
  3. Select Manage Users and Access Rights
  4. Open the New Users tab
  5. Under Open Invitations, locate and remove the user listed in the “skipped” error message
  6. Navigate back to Collaboration Hub
  7. Go to Settings > User Management
  8. Select Invites and re-invite the user to the workspace

Important Note

Before clicking Send Invites, ensure the following options are unchecked:

  • Do not send invitation email
  • Do not send change password email

Leaving either option checked may prevent the user from receiving the invitation email.

Keywords

User Management, Invite New User, Signavio Process Manager, Signavio Collaboration Hub, User was skipped, , KBA , BPI-SIG-CA-SEC-UM-IN , Invitations / License Management for SAP Signavio , Known Error

Product

Signavio Collaboration Hub all versions