SAP Knowledge Base Article - Preview

3459366 - SAP Cloud ALM External API Management complex mapping JSON and ticket routing

Symptom

  • How to edit Mapping JSON in SAP Cloud ALM External API Management to use complex routing logic for ticket assignment groups/teams?
  • Is it possible to use nested "choices" or "switches" in mapping JSON? 
  • Can "placeholder" variables be used as sources in "choices" or "switches" in mapping JSON? 
  • How to achieve complex routing logic for ticket assignment groups/teams when ticket is created by SAP Cloud ALM? 


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Environment

  • SAP Cloud ALM
  • External ticketing software

Product

SAP Cloud ALM 1.0

Keywords

KBA , SV-CLM-API , SAP Cloud ALM External API , Problem

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