SAP Knowledge Base Article - Public

3459460 - Spot Award approval workflow missing decline button - Rewards & Recognition


When opening an approval workflow to approve or decline an award, the decline button is missing.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


  • SAP SuccessFactors HCM Suite
  • SAP SuccessFactors Rewards & Recognition

Reproducing the Issue

  1. Open a spot award approval workflow
  2. Only options to update and approve, but not to decline


This is tentatively scheduled to be fixed in patch 2405p3. Patch dates can be reviewed on SAP SuccessFactors - Patch Details.

As a workaround, please decline the workflow through manage workflow requests page.


Success factors, sf, sfsf, awards, declining, cannot, spot, award, approval, workflow, decline, approve, update, button, missing, can't, KI2405, RNR-6824, PTCH-43657 , KBA , LOD-SF-RNR-MAP , EC Workflows & Award Routing , LOD-SF-MDF-WFL , Custom Object based Workflows , Known Error


SAP SuccessFactors Compensation 2405 ; SAP SuccessFactors HCM Suite 2405