3459526 - How the branching logic works in Satisfaction Survey questions

You would like to create a Survey and use the branching logic for the questions but it is not clear enough how the functionality works.

SAP Cloud for Customer

The 'Branch to' option shows the next question in the survey after an answer is submitted. While for the 'Unanswered Branch to' if no answer is submitted, then the survey proceeds to this question.

The 'Branch to' is available for the following Questions Type:

• Amount
• Date
• Date Range
• Multiple Choice (select multiple)
• Numeric Value
• Quantity
• Section
• Text

While the 'Unanswered Branch to' supports the same types and one more:

• Amount
• Date
• Date Range
• Multiple Choice (select multiple)
• Multiple Choice (select one)
• Numeric Value
• Quantity
• Section
• Text

The Matrix type does not support either options.

If you would like to suggest a change to this behavior, please submit your idea at the respective SAP Influence page:

• SAP Sales Cloud
• SAP Service Cloud

Please note that it is not possible for our Support Team to provide you additional information regarding the availability of this feature in a future release.

branches, answers, skips, skipping, has dependency of , KBA , LOD-LE-SUR , Survey , Problem

SAP Cloud for Customer core applications all versions