3459536 - Read Only Property Does Not Work for Entity Creation Using Outlook Integration

Symptom

It is possible to edit the field in create mode after setting it to read only in Groupware settings.

Environment

SAP Service Cloud v2
SAP Sales Cloud v2

Resolution

The read only property will be active when you try to edit an existing entity. During the creation dialog for a new entity, the field will always remain editable for the user.

Keywords

Outlook, Groupware, Read only, Read-only, Editable, Create , KBA , CEC-CRM-GW , Groupware for SAP Sales/Service Cloud , Problem

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0