SAP Knowledge Base Article - Public

3459536 - Read Only Property Does Not Work for Entity Creation Using Outlook Integration


It is possible to edit the field in create mode after setting it to read only in Groupware settings.


  • SAP Service Cloud v2
  • SAP Sales Cloud v2


The read only property will be active when you try to edit an existing entity. During the creation dialog for a new entity, the field will always remain editable for the user.


Outlook, Groupware, Read only, Read-only, Editable, Create , KBA , CEC-CRM-GW , Groupware for SAP Sales/Service Cloud , Problem


SAP Sales Cloud and SAP Service Cloud Version 2 1.0