/support/notes/service/sap_logo.png){kind=logo}
SAP Knowledge Base Article - PreviewSymptom
In the sales document's approval process—for instance, sales quotes—you work with a work distribution option called "Reporting Line Manager". This option includes the 2nd and 3rd level reporting line manager options within the sales quote and sales order approval process.
Nevertheless, these same options are unavailable when configuring approval process for Tickets.
Read more...
Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer core applications 2402
Keywords
Ticket Approval Process, Reporting Line Manager, Work Distribution , KBA , LOD-CRM-SRP , Service Request Processing , Problem
About this page
This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.
/support/notes/service/facebook.svg)
/support/notes/service/twitter.svg)
/support/notes/service/youtube.svg)
/support/notes/service/linkedin.svg)
/support/notes/service/instagram2.svg)