SAP Knowledge Base Article - Public

3459620 - Onboardee Disappeared after Manual Restart or The candidate is not available in Dashboard for specific users- Onboarding


The candidate Disappeared after Manual Restart


The candidate is not available in Dashboard for specific users


SAP SuccessFactors Onboarding


The user Permission Group have restrictions, allowing only specific users to be part of the people pool. In Onboarding, it is recommended that, apart from using the regular method of selecting the people pool, you also select the user type as "External Onboarding User".


Make sure the candidate is included in the People Pool of the users who need to see the information. You can do this by going to "Manage Permission Groups", searching for the permission group, and ensuring that the External Onboarding Users are included in the target population.

See Also

3196136 - Onboarding Role-Based Permission- Main KBA


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SAP SuccessFactors Onboarding all versions