Symptom
The documents present in "Maintain Onboarding and Offboarding Templates" are not open for visualization.
In maintain Onboarding and Offboarding templates the documents are not able to be visualized.
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
In maintain Onboarding and Offboarding template the documents are not being able to be visualized.
- Login to External Candidate
- Click on tile "Complete your e-signature" under the "Your Onboarding Checklist" section
- Under "Complete e-Signature", click on any forms". The PDF is not rendering.
Cause
- This is a Known Issue and caused when the file size is greater than 5Mb
Resolution
- Our Engineering Team has identified this issue and working on this issue on priority.
- We will keep you posted on this KBA once we have permanently fixed this issue.
Workaround:
- Meanwhile, you can access the form from the notification shell bar and proceed to further onboarding steps
Keywords
document management, e-signature, document, template, onboarding , KBA , LOD-SF-OBX-DOC , Generation of Documents using PFS , Known Error
Product
SAP SuccessFactors Onboarding 2211