SAP Knowledge Base Article - Public

3459704 - After 1H 2024 Release, some ONB forms are not rendering during e-signature step

Symptom

The documents present in "Maintain Onboarding and Offboarding Templates" are not open for visualization.

In maintain Onboarding and Offboarding templates the documents are not able to be visualized. 

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

In maintain Onboarding and Offboarding template the documents are not being able to be visualized.

  1. Login to External Candidate
  2. Click on tile "Complete your e-signature" under the "Your Onboarding Checklist" section
  3. Under "Complete e-Signature", click on any forms". The PDF is not rendering.

Cause

File size is greater than 5Mb.

Resolution

Product Engineering is investigating a solution.

Click on star to bookmark this article to receive updates about this issue. For more information about updates from subscribed KBAs, you can refer to the KB Article 2171560 - How to be notified of new or updated SAP Notes or KBAs.

Workaround:

  • Access the form from the notification shell bar and proceed to further onboarding steps

See Also

Keywords

document management, e-signature, document, template, onboarding , KBA , LOD-SF-OBX-DOC , Generation of Documents using PFS , Bug Filed

Product

SAP SuccessFactors Onboarding 2211