SAP Knowledge Base Article - Public

3459704 - After H1 2024 Release, some ONB forms are not rendering during e-signature step


The documents present in "Maintain Onboarding and Offboarding Templates" are not open for visualization.

In maintain Onboarding and Offboarding templates the documents are not able to be visualized. 


SAP SuccessFactors Onboarding

Reproducing the Issue

In maintain Onboarding and Offboarding template the documents are not being able to be visualized.

  1. Login to External Candidate
  2. Click on tile "Complete your e-signature" under the "Your Onboarding Checklist" section
  3. Under "Complete e-Signature", click on any forms". The PDF is not rendering.


  • This is a Known Issue and caused when the file size is greater than 5Mb


  • Our Engineering Team has identified this issue and working on this issue on priority.
  • We will keep you posted on this KBA once we have permanently fixed this issue.


  • Meanwhile, you can access the form from the notification shell bar and proceed to further onboarding steps


document management, e-signature, document, template, onboarding , KBA , LOD-SF-OBX-DOC , Generation of Documents using PFS , Known Error


SAP SuccessFactors Onboarding 2211