SAP Knowledge Base Article - Preview

3459725 - What-To-Do: Integration Suite Homepage suddenly refuses to work


SAP Integration Suite Homepage may refuse to work* all of a sudden, where no change was conducted (e.g., user authorization). The runtime is basically working as normal.
This article aims at providing guidance / workaround under this situation.

Login to Integration Suite Homepage works successfully, but below symptoms may occur:

  • wrong captions for buttons/tabs
  • missing tiles
  • "We are unable to display content right now. Please try again later"

N.B., this article aims only at rare, disruptive scenarios.
This DOES NOT apply to newly onboarded tenants, users, etc.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.



  • SAP Business Technology Platform
  • SAP Integration Suite
  • Cloud Integration


Cloud Integration all versions ; SAP Integration Suite all versions


Integration Suite Homepage, Cloud Integration, SAP Integration Suite, SAP Cloud Platform Integration, Cloud Platform Integration, SAP CPI, CPI, SCPI, HANA Cloud Integration, HCI, SAP HCI, tenant, iFlow, Integration Flow , KBA , LOD-HCI-PI-OPS , Cloud Operations , LOD-CHB-FWK , Content Hub Framework , Problem

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