SAP Knowledge Base Article - Public

3460068 - Completed program are not removed from Programs tab at User level

Symptom

  • When trying to remove completed program, the process runs successfully, but the programs are not removed.
  • Can we remove programs which are completed at user level?
  • Why is it that the program removal process runs successfully at the user level, but the program still stays under Program tabs at user level?

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Learning administration>
  2. Search for People> Users>
  3. Choose any user of your choice who has completed program under their learning plan>
  4. Open the user record>
  5. Go to Programs tab>
  6. See for completed programs>
  7. Select the checkbox to remove the program>
  8. Click to launch program removal wizard>
  9. Run the job>
  10. See the Status of the job Succeeded>
  11. Close the Wizard, the completed program is still there/not removed. 

Resolution

Our Learning Engineering team has finalized their work on the situation and the fix is targeted to be delivered with the 2411. Please, set this KBA as a favorite (star icon on the top right corner) to receive updates on it. Additional details are available in the following links: Product Release & Road Map Information | SAP SuccessFactors - Patch Details

Check the KBA 2171560 to understand how to get notified when a KBA is created/updated.

Keywords

program, remove, lms, LRN-160063, error, issue, defect, bug, enhancement , KBA , LOD-SF-LMS-PRO , Programs , LOD-SF-LMS-USR , User Entity , LOD-SF-LMS , Learning Management System , Known Error

Product

SAP SuccessFactors Learning 2405