SAP Knowledge Base Article - Public

3460081 - Approver name is different in Approval tab compared to the actual Person Responsible for the Shopping cart Approval task


You have set up an approval process for shopping cart or purchase order or supplier invoice. System has correctly determined the approvers based on the approval process , however, after approval, you can see a different user in the Approval tab of the respective document.


SAP Business By Design

Reproducing the Issue

  1. Go to Home work center
  2. Select Self Services Overview
  3. Open the respective shopping cart
  4. In Approvals tab, approver is a different person


The system has determined the approvers correctly , but approval was manually completed by another user who has the necessary rights to take action on that approval task. Hence, under Approvals tab, the system is showing the name of the person who has completed the task.


If the person responsible for the task takes action on the approval task, then the system will show that person's name in the Approvals tab.

That means, whoever takes action on the task, his/her name will appear in the Approvals tab after the task is completed.


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