SAP Knowledge Base Article - Preview

3460151 - Understanding 'assignedToProcessorOn' Timepoint Behavior in Case Creation

Symptom

  • Assigned to Processor "On Date" into Cases is filled
  • Users expectation is that the Assigned to Processor on date is not automatically filled


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Environment

  • SAP Service Cloud Version 2 1.0
  • SAP Sales Cloud Version 2 1.0

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0

Keywords

 Case Creation, assignedToProcessorOn, Timepoint, Behavior, Open Status, Draft State, Assigned to on, date, automatically filled , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , Problem

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