SAP Knowledge Base Article - Public

3460206 - 1H2024: Recommend to Others in the New Learning Experience is not listing users' names as suggestions

Symptom

With the New Learning Experience, when trying to recommend a course/class to another user by clicking on "Recommend" button, the "Recommend to Others" pop-up opens and the user can enter a name, however, no results are displayed.  

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Go to My Learning > Enable New Learning Experience > 
  2. Search for any item in the Enhanced Search >
  3. Click on the "Recommend" button >
  4. When typing any name, no suggestions will be listed >
  5. Enter the item details page > click on "Recommend" >
  6. Type a name > No suggestions will be displayed either.

Resolution

Our Learning Engineering team has finalized their work on the situation and the fix is targeted to be delivered with the 2405 patch 2, planned for May 2, 2024. For more information on the release schedule, please visit the Learning Community: Patches Knowledge Base | SAP Community. Please, set this KBA as a favorite (star icon on the top right corner) to receive updates on it.

Keywords

recommend to others, recommend, button, list, names, recommendation, item, class, new learning experience, enhanced search, 1H2024, release, LRN-160627 , KBA , LOD-SF-LMS-CAT , Catalog , LOD-SF-LMS-USR , User Entity , LOD-SF-LMS , Learning Management System , LOD-SF-LMS-ILX , Integrated Learning Experience , Known Error

Product

SAP SuccessFactors Learning 2405