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3460517 - Cloud AM - no data under Tickets section in Health Monitoring Alert


Integration with External Ticket Systems(ServiceNow) has been configured for Cloud ALM alerts, and there is no data under the Tickets section even though the external ticket has been created

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental



  • SAP Cloud ALM


SAP Cloud ALM all versions


API Guide for SAP Cloud ALM, ExternalID, External ID, EVENT.SITUATION.PING, no data, Tickets, Cloud ALM Alert , KBA , SV-CLM-OP-IEP , Intelligent Event Processing in SAP Cloud ALM , SV-CLM-OP-HM , SAP Cloud ALM - Health Monitoring , Problem

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