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SAP Knowledge Base Article - PreviewSymptom
Integration with External Ticket Systems(ServiceNow) has been configured for Cloud ALM alerts, and there is no data under the Tickets section even though the external ticket has been created
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental
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Environment
- SAP Cloud ALM
Product
SAP Cloud ALM all versions
Keywords
API Guide for SAP Cloud ALM, ExternalID, External ID, EVENT.SITUATION.PING, no data, Tickets, Cloud ALM Alert , KBA , SV-CLM-OP-IEP , Intelligent Event Processing in SAP Cloud ALM , SV-CLM-OP-HM , SAP Cloud ALM - Health Monitoring , Problem
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