SAP Knowledge Base Article - Public

3460518 - The reason behind two different quote numbers in the event log description and in the cart composite number field

Symptom

You can see two different quote numbers on your log description and cart composite number.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP CPQ SALES CLOUD

Reproducing the Issue

  1. Go to existing quotes
  2. Open two different quotes on new tabs in the same browser
  3. Edit both quotes at the same time
  4. Now, check the log description and cart composite number.

Note: It only occurs on quote 2.0 engine.

Cause

Editing two different quotes at the same time triggers application to store different quote numbers in the log records.

Resolution

It is recommended to avoid editing two different quotes at the same time.

Keywords

quote numbers, log, different quotes numbers, wrong quote numbers, log description, cart composite number, description , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Problem

Product

SAP CPQ all versions