SAP Knowledge Base Article - Public

3460641 - Error when trying to login directly to SAP JAM


  • Customer is not being able to login directly to JAM from URL sent by email.
  • The JAM landing page when accessed from the emails received throws an error message.
  • The issue is happening whenever a user is not logged into SF already and trying to access the JAM.
  • The issue doesn't happen when the user is already logged into SF in the system and clicks the URL from emails.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


  • SAP SuccessFactors HCM
  • SAP Jam Collaboration

Reproducing the Issue

  1. User is not logged into SF yet
  2. Click on the JAM URL received by email directing him to a task in JAM
  3. Receives the error below: 


This is caused by a generic Identity Provider IdP redirect to /login instead of Service Provider SP initial login 


The fix is planned by engineering on b2405 release.

See Also


JAM, URL, login directly to JAM, PLT-84000 , the request operation is not available, INC7133949, sf, SF, successfactors, SuccessFactors. , KBA , LOD-SF-JAM-EML , Email Notification Issues , Problem


SAP SuccessFactors HXM Core 2311


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