3460682 - Error Message When Request Absence With Insufficient Balance

When requesting an absence, admin is getting a different error message than what is displayed for employee

• SAP SuccessFactors HCM Core 
• Employee Central
• Time Off

• Login as an employee (or proxy an employee)
  • Go to Time Off 
  • Request Absence that is above the current balance
  • A generic Error Message  is thrown.
    • You cannot apply for an absence of this duration because the balance in the time account is not sufficient.
• Login as admin to request time off to an employee
  • Go to Administer Time
  • Request Absence that is above the current balance
  • A specific Error Message with  is thrown.
    • Sorry, you can’t request xx days. You only have xx days of leave left 

The output of the message depends on the Time Type configuration in the Time Profile Details.

• if the Hide Account Balance is set to NO - Specific message with account balance details is shown
• if the Hide Account Balance is set to YES - Generic message without account balance details is shown

Decide whether which of the scenario best suits your business requirement.

Hide Account Balance or Display it.

To make the change

• • Go to Time Profile
  • Select the Time Type
  • Click on the relevant Details
  • Change the Hide Account Balance to your requirement.

Different error message for different proxy, Hide Account Balance, error message, You cannot apply for an absence of this duration because the balance in the time account is not sufficient, Sorry, you can’t request xx days. You only have xx days of leave left  , KBA , LOD-SF-EC-TIM-UI , Team Absence Calender/ Workbench/ ESS UI's , Problem