SAP Knowledge Base Article - Preview

3460766 - Clicking links in a sent email redirects to an unexpected website

Symptom

When clicking on a link in a sent email, the link will redirect to a unexpected website instead of the correct site.

Example:

Contact clicks on the link1 that should go to www.correctsite.com in a campaign, it takes the contact to www.example1.com.

Clicking the link2 that should go to www.correctsite.com, link2 takes the contact to www.unrelated-website.com/something.


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Environment

SAP Emarsys Customer Engagement

Product

SAP Emarsys Customer Engagement all versions

Keywords

Links, unrelated website, clicks, site, unrelated site, redirect, redirecting
, KBA , CEC-EMA-EM , Email , CEC-EMA-LNK , Link Tracking , Problem

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