SAP Knowledge Base Article - Public

3460820 - 1H 2024 SF Release Upgrade: LMS Admin Proxy Window - warning message & buttons are missing

Symptom

Close session button and header does not appear when admin launches proxy for user from LMS admin side

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Go to Learning Administration > People > Users >
  2. Search and select any user >
  3. Go to Actions > Launch Proxy >
  4. Proxy Window pops up. No message in the header that page is in Proxy mode and "Close Session" option not available.

Cause

The SF Engineering team has found that the reported issue was caused by recent code updates in the last major release 2405.

Resolution

The SF Engineering team have already developed a solution for this issue, and it will be patched with 2405p5 (21/May/24 Preview) and 2405p5 (23/May/24 Production).

Keywords

Close session, launch proxy, user side, header when proxy users, LMS Admin proxy, INC8051798, warning,LRN-160720 , KBA , LOD-SF-LMS-USR , User Entity , Known Error

Product

SAP SuccessFactors Learning 2405