SAP Knowledge Base Article - Public

3460855 - Please set one record as primary record error - Onboarding


The manager is receiving an error message that says, "Please set one record as the primary record for Emergency Contact" even though we have a Primary Record set to "Yes" in "Review New Hire Data".


SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Log in the instance as the admin
  2. Go to Onboarding
  3. Open the task to Review New Hire Data
  4. Try to go past the Emergency Contact and Next 
  5. You will see the error


 Missed permission


To resolve this issue, the 'Complete Data Collection Tasks' permission must be added back to the Admin Role.


Onboarding, obx, Permissions, Admin, Role, New, Hire, Data, Error Message, Complete, Data, Collection, Tasks , KBA , LOD-SF-OBX-PDC , Personal Data Collection , Problem


SAP SuccessFactors Onboarding all versions