SAP Knowledge Base Article - Public

3460866 - Frequent disconnect of SAP Signavio on-prem extractor package


The On-prem package console window ( is frequently found to be closed resulting is connection loss.


When using a Linux VM, instead of running in a console window we recommend that you run it as a service. This is to ensure that the on-prem package recovers automatically in case of a VM reboot for example and runs automatically in the background.

Please take a look at this page in our online documentation that give you the details on how to do this; you may need to enlist the assistance of your Linux VM admin in the configuration: Set Up the On-Premises Package as a Service on Linux and Run the Extractor -


Signavio, Process Intelligence, OM-premises, package, on-prem, Linux, service , KBA , BPI-SIG-PI-DS , Data Source (CSV, Connector) , Problem


SAP Signavio Process Manager all versions