Symptom
When a candidate, Access the career site to accept the offer letter, once the offer is accepted the popup that appears shows "You have successfully accepted the offer for <Job Title> at SAP" but the company is not SAP.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
SAP SuccessFactors Recruiting Management
Reproducing the Issue
- Access customer career site.
- Access as a candidate(external).
- Search for any job requisition.
- Apply for the requisition.
- Go to Recruiting tab.
- Find the requisition that you have applied as a candidate.
- Move your applicant, to offer status. (make sure to fill all the required fields)
- Create the offer, no specific selection is required.
- Select “Online Offer”.
- Once the page loads, select the email template for Online Offer.
- Send the offer.
- Getting back to candidate view at the career site.
- Find your application updated
- Select “View/Approve offer”
- Once the page loads, you will see at the right corner the button to accept the offer letter
- Click to accept.
- You will see the pop-up appearing.
Resolution
The issue has already been acknowledged by SAP Product Support and Software Engineering teams.
As of now, the issue has been fixed on May-02nd for English US language. For other languages, the code fix will be deployed within upcoming system updates.
Keywords
offer, accept, RMK, image , KBA , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , Known Error
Product
Attachments
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