SAP Knowledge Base Article - Public

3460895 - When candidate accept an offer letter, the popup message showed mentions "SAP" wrongly 1H2024 - Recruiting Management


When a candidate, Access the career site to accept the offer letter, once the offer is accepted the popup that appears shows "You have successfully accepted the offer for <Job Title> at SAP" but the company is not SAP.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Access customer career site.
  2. Access as a candidate(external).
  3. Search for any job requisition.
  4. Apply for the requisition.
  5. Go to Recruiting tab.
  6. Find the requisition that you have applied as a candidate.
  7. Move your applicant, to offer status. (make sure to fill all the required fields)
  8. Create the offer, no specific selection is required.
  9. Select “Online Offer”.
  10. Once the page loads, select the email template for Online Offer.
  11. Send the offer.
  12. Getting back to candidate view at the career site.
  13. Find your application updated
  14. Select “View/Approve offer”
  15. Once the page loads, you will see at the right corner the button to accept the offer letter
  16. Click to accept.
  17. You will see the pop-up appearing.


The issue has already been acknowledged by SAP Product Support and Software Engineering teams.

As of now, the issue has been fixed on May-02nd for English US language. For other languages, the code fix will be deployed within upcoming system updates.


offer, accept, RMK, image , KBA , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , Known Error


SAP SuccessFactors Recruiting all versions


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