3461053 - Image Conversion failed with 404 error

Symptom

Image conversion job is failing in environment with following error.

"localizedMessage": "Failed to call image processing service for media model pk 0000000000000",
        "message": "Failed to call image processing service for media model pk 000000000000000",
        "name": "de.hybris.platform.mediaconversion.conversion.MediaConversionException",
        "cause": {
          "commonElementCount": 93,
          "localizedMessage": "404 : \"{\"timestamp\":\"2024-04-23T04:21:55.043+00:00\",\"status\":404,\"error\":\"Not Found\",\"path\":\"/convert/\"}\"",
          "message": "404 : \"{\"timestamp\":\"2024-04-23T04:21:55.043+00:00\",\"status\":404,\"error\":\"Not Found\",\"path\":\"/convert/\"}\"",
          "name": "org.springframework.web.client.HttpClientErrorException$NotFound",

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP Commerce Cloud

Product

SAP Commerce Cloud all versions

Keywords

Media convert failed, 404 , KBA , CEC-SCC-CLA-ENV-EMG , Environment Management , Problem

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