SAP Knowledge Base Article - Public

3461244 - How to Hide Knowledge Base Tab in Agent Desktop Side by Side

Symptom

You wish to remove the Knowledge Base Tab from Agent Desktop Side by Side mode Customer Hub.

Environment

SAP Cloud for Customer.

Resolution

In order to remove the Knowledge Base follow the below steps:

  1. Go to Administrator 
  2. Service and Social 
  3. Configure Agent Desktop 
  4. Agent Desktop Administration 
  5. Extensibility
  6. UI View: agentOptionSpaceSBS.
  7. Select the tab “Knowledge Base” 
  8. Select Hide

Keywords

Knowledge Tab, Agent Desktop, Side by Side , KBA , LOD-CRM-SBS-AC , Agent Console Add-on , Problem

Product

SAP Cloud for Customer core applications 2402