SAP Knowledge Base Article - Public

3461384 - After Migration from Public to Private Cloud, the number of Licenses are Not Correct Displayed - SAP Analytics Cloud

Symptom

Checking the number of licenses on System Overview from Administration tab, the number of Licenses return 0 or a number that is not correct.

Environment

  • SAP Analytics Cloud Version: 2024.2.21

Reproducing the Issue

  1. Open SAP Analytics Cloud Tenant;
  2. From Navigation Bar > Go to System > Overview;
  3. The Licenses Dashboard list 0 to all Licenses Type but the Correct number of "Activated Users".

Note: Checking the "Security > Users", the users are correct assigned on their licenses.

Cause

This issue is currently under investigation by Development.

Resolution

Raise a ticket under LOD-ANA-LS providing all the details.

This issue is currently under investigation by Development.

See Also

Your feedback is important to help us improve our knowledge base.

Keywords

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, EPM-ODS, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics, kba, note, help, knowledge, chart, story, canvas, responsive, model, modeling, connection, tenant, version, licenses, license, limit, users, user, activated, active, wrong, number, incorrect, correct, roles, migration, public, cloud, private, foundy, contract, cf, neo , KBA , LOD-ANA-LS , Licensing and Full User Equivalent , Problem

Product

SAP Analytics Cloud 1.0