SAP Knowledge Base Article - Public

3461438 - Territory is not Determined Automatically by Workflow Rule


A Workflow Rule was created to automatically derive territories for Accounts when a change is done but the Workflow is not getting triggered.


SAP Cloud for Customer

Reproducing the Issue

Steps to create Workflow:

  1. Go to Administrator > Workflow rules
  2. Click on new and set it as:
  • Business Object: Account
  • Timing: Scheduled
  • Event: Changed On
  • Condition: None
  • Action: Derive territory

Now go to Customers > Accounts

  1. Open any Account
  2. Make a dummy change
  3. The derive territory is not triggered


No conditions have been maintained for the workflow rule.


The Workflow Rule must be changed by adding conditions groups using the Account Owner ID (or some field that will be related to the territory). In action, use Update Field to update the Territory field with the Territory ID.


KBA , LOD-CRM-WKF , Workflow , Problem


SAP Cloud for Customer core applications all versions