SAP Knowledge Base Article - Public

3461575 - Succession Org Chart Display Options does not show all icons and view is stretched


Before the 1H2024 release the Display option box available via the Eye icon was neatly presented and it was possible to see all the icons and the all the options at one time.  

Since the 1H2024 release ,There are blank lines in the display options within the box and It's not possible to see all the icons, Scrolling is necessary to view all the entries in the box that are now so far apart, as it is not possible to expand it.


SAP SuccessFactors Succession Management

Reproducing the Issue

  1. Go to Succession >> Succession Org chart.
  2. Click on Display Options
  3. To confirm if it’s the same issue, you can check the Browser Console (Developer’s Tool > Console), and see if the following error is logged when opening the "Display Options" menu: “Uncaught TypeError: Cannot read properties of null (reading 'charAt')”:



Issue is due to the long label text for iconset here in this case for the element "reasonForLeaving", after Horizon adoption in Succession pages. When using the default labels ("Reason for Leaving") issue will not occur.



This is tentatively scheduled to be fixed in patch 2405p3 (09-May-24 Preview). Patch dates can be reviewed on SAP SuccessFactors - Patch Details.

As a workaround, you can use the default labels("Reason For Leaving") instead of long labels for urgent scenarios.


succession org chart , Display options , Blank , lines, eye icon, SCM-20240 , expand , scroll ,Horizon theme, KI2405, PTCH-43754  , KBA , LOD-SF-SCM-ORG , Succession Org Chart , Known Error


SAP SuccessFactors Succession & Development 2405