3461594 - Error "We were not able to verify your account. Check your login credential and try again" happened when click Verify Account for step 4 of configuring custom IDP in SAP Analytics Cloud (SAC)

In step 4 of configuring custom IDP in SAC by following the steps in the SAC help guide Enable a Custom SAML Identity Provider, click the Verify Account button. The following error message pops up:

• "We were not able to verify your account. Check your login credential and try again"

The below error can be seen in web browser HAR trace:

• Request URL: https://<SAC Host>/sap/fpa/services/rest/epm/security/setup/samlVerify?&tenant=B

• errorDetails: [{message: "uploadIdPMetadata failed with 500 status", bUIMessage: false, bWarning: false}]

1. 1. 0: {message: "uploadIdPMetadata failed with 500 status", bUIMessage: false, bWarning: false}
      1. bUIMessage: false
      2. bWarning: false
      3. message: "uploadIdPMetadata failed with 500 status"
      4. message: "uploadIdPMetadata failed with 500 status"
      5. stack: ""
      6. status: 500

• SAP Analytics Cloud (Enterprise)

1. Login to SAC.
2. Go to System -> Administration -> Security.
3. Upload SAML IDP metadata.
4. Click verify account.
5. Notice that error happens.

In the IDP metadata, it id found the Subject and Issuer of certificate are set to IP Address like below:

Configure SAML IDP certificate to have a valid CN and Issuer of a hostname instead of IP address.

SAC, IDP, Verify Account, Custom. , KBA , LOD-ANA-AUT , SAC Authentication / Login , Problem