3461642 - Wrong default email address is used in customer compared to the correct default email address in BP

In a BP with customer role, you can maintained multiple email addresses. You have set one email address as the default email address (default valid from and default valid to).

However, when creating a transaction (e.g. sales order) with the customer, a different email address is used as the default email. This is not expected.

The symptom also applies to vendor master data and other communication data (e.g. telephone).

• SAP S/4HANA

ADR6, KNA1-ADRNR, BUT020-ADDRNUMBER , KBA , BC-SRV-ADR , Address Management / Business Address Services , AP-MD-BP-SYN , Business Partner Synchronization , Problem