3461642 - Wrong default email address is used in customer compared to the correct default email address in BP

Symptom

In a Business Partner with a customer role, you have maintained multiple email addresses. You have set one email address as the default email address (default valid from and default valid to dates are set).

However, when creating a transaction (e.g. a sales order) with the customer role, a different email address is used as the default email. This is not expected.

The symptom also applies to vendor master data and other communication data (e.g. telephone number).

Environment

SAP ERP Central Component
SAP ERP
SAP Enhancement package for SAP ERP
SAP Enhancement package for SAP ERP, version for SAP HANA
SAP S/4HANA
SAP S/4HANA Cloud Private Edition

Product

SAP ERP Central Component all versions ; SAP ERP all versions ; SAP S/4HANA Cloud Private Edition all versions ; SAP S/4HANA all versions ; SAP enhancement package for SAP ERP all versions ; SAP enhancement package for SAP ERP, version for SAP HANA all versions

Keywords

Customer Email address, ADR6, KNA1-ADRNR, BUT020-ADDRNUMBER, BP, MDS_LOAD_COCKPIT, customer role, , KBA , BC-SRV-ADR , Address Management / Business Address Services , AP-MD-BP-SYN , Business Partner Synchronization , Problem

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