Symptom
When access Performance Management from homepage, below error message is showing in form inbox page.
'Looks like something went wrong. Please try again or contact your administrator for help.'
When access Compensation forms, the page loads and gives the above error.
Environment
- SAP SuccessFactors Performance Management
- SAP SuccessFactors 360 Reviews
- SAP SuccessFactors Compensation
- SAP SuccessFactors Variable pay
Reproducing the Issue
- Enable latest version of my forms in Performance Management Feature Settings.
- Click Performance Tab in homepage.
- The title of performance inbox is showing, but below error message is displaying in content.
'Looks like something went wrong. Please try again or contact your administrator for help.'
When trying to access compensation forms, it keeps loading and then gives the error.
Cause
The error caused by the error: dir(rtl) is not a valid selector in Console and happening when the browser you use is not in the latest version.
SAP has implemented a new framework in 2405 that requires the latest browser version.
Resolution
To ensure that you could use the system without any issues, we recommend using the latest browser version as frequently as possible.
In addition, we are constantly adding new features with each release. As we iterate on our product, some of these new features also require the use of more advanced components that are only supported by newer browsers. This applies not only to PM modules, but also to other modules.
After 2405, the supported versions of SF Supported Desktop Browsers are listed as below.
Chrome/Edge >=120
Firefox >=49
Safari >=16.4
If there are any difficulties in upgrading the browser immediately, follow the below guide to turn off the 'Enable the latest version of the My Forms page' function in Performance Management Feature Settings to roll back to the legacy version of my form feature: Enabling Latest Version of My Forms Page | SAP Help Portal
Note: Legacy My Forms Page is planned to end of Maintenance on May 17, 2024 and be deleted on May 23, 2025.
Replacement of Legacy My Forms Page with Latest My Forms Page | SAP Help Portal
If you have upgraded to the latest browser and the problem still persists, please contact the support team for further assistance.
Note: Please make sure about this issue in multiple browser as we have seen the case where the latest version is not same for some business, they use older version as supported by their organization, so make sure its not browser issue.
For compensation, it is possible that the number of records are more than 20, which may cause this issue. Have a note in the template XML whether the number of records to be displayed is more than 20 , if yes, make it 10 and check.2084003 - Compensation & Variable Pay - Optimize Performance issues, Slow Page Loading & delays in Creating Worksheets - SAP for Me
See Also
SAP Help guide:
- Enabling Latest Version of My Forms Page | SAP Help Portal
- Replacement of Legacy My Forms Page with Latest My Forms Page | SAP Help Portal
- Supported Desktop Browsers for SAP SuccessFactors | SAP Help Portal
- 2084003 - Compensation & Variable Pay - Optimize Performance issues, Slow Page Loading & delays in Creating Worksheets - SAP for Me
Keywords
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