SAP Knowledge Base Article - Public

3461778 - When access Performance Management from homepage, error occurs

Symptom

When access Performance Management from homepage, below error message is showing in form inbox page.
'Looks like something went wrong. Please try again or contact your administrator for help.'

Environment

  • SAP SuccessFactors Performance Management
  • SAP SuccessFactors 360 Reviews

Reproducing the Issue

  1. Enable latest version of my forms in Performance Management Feature Settings.
  2. Click Performance Tab in homepage.
  3. The title of performance inbox is showing, but below error message is displaying in content.
    'Looks like something went wrong. Please try again or contact your administrator for help.'

Cause

The error caused by the error: dir(rtl) is not a valid selector in Console and happening when the browser you use is not in the latest version.
SAP has implemented a new framework in 2405 that requires the latest browser version.

Resolution

To ensure that you could use the system without any issues, we recommend using the latest browser version as frequently as possible.
In addition, we are constantly adding new features with each release. As we iterate on our product, some of these new features also require the use of more advanced components that are only supported by newer browsers. This applies not only to PM modules, but also to other modules.

After 2405, the supported versions of SF Supported Desktop Browsers are listed as below. 
Chrome/Edge >=120
Firefox >=49
Safari >=16.4

If there are any difficulties in upgrading the browser immediately, follow the below guide to turn off the 'Enable the latest version of the My Forms page' function in Performance Management Feature Settings to roll back to the legacy version of my form feature: Enabling Latest Version of My Forms Page | SAP Help Portal 

Note: Legacy My Forms Page is planned to end of Maintenance on May 17, 2024 and be deleted on May 23, 2025.
Replacement of Legacy My Forms Page with Latest My Forms Page | SAP Help Portal 

If you have upgraded to the latest browser and the problem still persists, please contact the support team for further assistance.

See Also

SAP Help guide:

Keywords

can't access, sfsf, edge, browser version, looks like something went wrong, font link, WEF-137057, PTCH-43766, performance tab, my forms, feature setting, deprecation, form inbox, can't access , KBA , LOD-SF-PM-ADM , Admin Center, RBP, Permissions and Settings , LOD-SF-MTR-ADM , Admin Center, RBP, Permissions and Settings , Problem

Product

SAP SuccessFactors Performance & Goals 2405