SAP Knowledge Base Article - Public

3461938 - Purchase Order Workflow Rule is not sending Notification to Creator, Requestor and Recipient of shopping cart

Symptom

You have created a purchase order workflow rule and in Recipient field, you selected "Notification to Creator, Requestor and Recipient of shopping cart" , but notification is not sent as per this rule.

Environment

SAP Business By Design

Reproducing the Issue

  1. Go to Application and User Management work center
  2. Select Workflow Rules
  3. Select Business Object: Purchase Order
  4. create a notification rule 
  5. Enter all details and in the last step, set the Recipient: Notification to Creator, Requestor and Recipient of shopping cart

Cause

As per the rule, notification will go to Creator, Requestor and Recipient of "shopping cart", but this is a standalone purchase order or the preceding document is not a shopping cart that means it is not created from a shopping cart, hence the rule is not working.

Resolution

Please set the recipient determination as "Notification to Employee Responsible", so that Buyer Responsible of the purchase order will get it.

Keywords

purchase order notification, workflow rule, Recipient: Notification to Creator, Requestor and Recipient of shopping cart, buyer responsible , KBA , AP-POP-PO , Purchase Order , AP-REQ-IR , Internal Request , SRD-SRM-PRO , Purchase Requests and Orders , Problem

Product

SAP Business ByDesign all versions