SAP Knowledge Base Article - Preview

3461948 - Promotion discount calculation issue

Symptom

Create a Promotion Rule and a coupon code, designed to provide customers with discounts upon the joint application in their SAP Commerce carts. However, when the promotion rule is applied automatically and coupon code is applied by customer, the incorrect discount appears at the cart. 

When verified the CLS, it's found the below error:

{"instant":{"epochSecond":1710798536,"nanoOfSecond":854031482},"thread":"TaskExecutor-master-114374-ProcessTask [9018721338294]","level":"WARN","loggerName":"de.hybris.platform.promotionengineservices.promotionengine.impl.DefaultPromotionEngineResultService","message":"promotion {promotion_name} has no corresponding rule. Cannot substitute message parameters, returning message as is.","endOfBatch":false,"loggerFqcn":"org.apache.logging.slf4j.Log4jLogger","contextMap":{"Tenant":""},"threadId":114374,"threadPriority":5,"origin":"PLATFORM"}


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Environment

  • SAP Commerce
  • SAP Commerce Cloud

Product

SAP Commerce Cloud all versions

Keywords

Rule, logic, parameters, promotion, coupon, code, coupon code, error, cloud , KBA , CEC-SCC-COM-PRO-PE , Promotion Engine , Problem

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