SAP Knowledge Base Article - Public

3462080 - Attachment Icon in Shopping Cart Approval Task is Not Displayed

Symptom

A shopping cart has an attachment and requires approval.

But when the approver is trying approving it, there is no attachment icon in the approval task.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Create a shopping cart with an attachment and send it for approval.
  2. The approver goes to Home, Inbox to check the approval task.
  3. Select the shopping cart approval task.
  4. In the column of attachments, there is no icon showing that there is an attachment.

Cause

This is an expected system behavior.

The attachments column is for the approval task itself. If the approver add an attachment to the approval task, then there will be an icon displayed in that column. By clicking Actions->Add Attachments, an attachment can be added to the task.

Resolution

Attachment in a shopping cart will not be displayed in the approval task.

See Also

KBA 3415707 - Shopping Cart Approver is Unable to View Attachments in the Approval Task Details 

Keywords

Shopping Cart; Attachment; Approval , KBA , SRD-SRM-ESS , Employee Self-Service , AP-POP , Purchase Order Processing , Problem

Product

SAP Business ByDesign all versions