Symptom
A shopping cart has an attachment and requires approval.
But when the approver is trying approving it, there is no attachment icon in the approval task.
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
Environment
SAP Business ByDesign
Reproducing the Issue
- Create a shopping cart with an attachment and send it for approval.
- The approver goes to Home, Inbox to check the approval task.
- Select the shopping cart approval task.
- In the column of attachments, there is no icon showing that there is an attachment.
Cause
This is an expected system behavior.
The attachments column is for the approval task itself. If the approver add an attachment to the approval task, then there will be an icon displayed in that column. By clicking Actions->Add Attachments, an attachment can be added to the task.
Resolution
Attachment in a shopping cart will not be displayed in the approval task.
See Also
Keywords
Shopping Cart; Attachment; Approval , KBA , SRD-SRM-ESS , Employee Self-Service , AP-POP , Purchase Order Processing , Problem