SAP Knowledge Base Article - Public

3462086 - QR code in mobile email notification is appearing in HTML format


After receiving the "Activate your mobile device now" email, instead of the QR Code showing, it says this "IMG SRC=""/>"

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP SuccessFactors HCM Suite

Reproducing the Issue

  1. Trigger your QR code activation
  2. Check you Mailbox
  3. See that the email does not contain the QR code, it is in HTML format instead


The feature "Enable HTML email notifications" is disabled.


To view the QR code, enable the feature "Enable HTML email notifications"

To enable this option on your system:

  1. Search for "Company System and Logo Settings"
  2. Check the "Enable HTML email notifications" box


HTML, email, notification, IMG SRC, QR code, code, active your mobile device now, QR , KBA , LOD-SF-PLT-MOB , Mobile Issues , How To


SAP SuccessFactors HCM Core 2405


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