SAP Knowledge Base Article - Public

3462086 - QR Code Mobile Activation Email Notification Displaying as HTML

Symptom

Upon receiving the 'Activate your mobile device now' email, instead of displaying the QR code, it shows an HTML URL Format

View sample HTML format below: 

IMG SRC="https://hcm4preview.sapsf.com/loginqrcode/mobileActivation/generate?companyId="/>

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors HCM Suite

Reproducing the Issue

  1. Trigger your QR code activation
  2. Check Mailbox
  3. See that the email does not contain the QR code; it is in HTML format instead

Cause

The feature "Enable HTML email notifications" is disabled.

Resolution

To view the QR code, enable the feature "Enable HTML email notifications"

To enable this option on your system:

  1. Search for "Company System and Logo Settings"
  2. Check the "Enable HTML email notifications" box

See Also

2087486 - How to enable HTML email notifications in SuccessFactors? - SAP for Me

Keywords

HTML, email, notification, IMG SRC, QR code, code, Activate mobile device, QR Code showing HTML format , KBA , LOD-SF-PLT-MOB , Mobile Issues , Problem

Product

SAP SuccessFactors HCM Core 2405

Attachments

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