SAP Knowledge Base Article - Public

3462116 - Sales Order Invoice Request is Inconsistent as Tax Exemption Certificate is Not Valid

Symptom

You are unable to process the invoice as Sales Order Invoice Request is Inconsistent and when you click on Check button there is an error reported "Tax Exemption Certificate Not Valid".

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to Customer invoicing work center.
  2. View: Invoice requests.
  3. Search for invoice requests related to sales order ABC (ABC represents sales order ID).
  4. Select inconsistent sales order invoice request and click on check button "Tax Exemption Certificate Not Valid".

Cause

The tax exemption certificate is blocked in Account XYZ (XYZ represents account ID used in sales order).

Resolution

Firstly you need to change status of certificate:

  1. Go to Account management work center.
  2. View: Accounts.
  3. Search and edit XYZ.
  4. Navigate to Financial data tab and Tax exemption certificate sub tab.
  5. Choose respective certificate ID and change status to Unblock.

Once certificate is unblocked in account master data, please update the pricing in sales order by following below steps:

  1. Go to the Sales order work center.
  2. View: Sales order.
  3. Search for the sales order ABC and edit.
  4. Navigate to Pricing tab.
  5. Click Update Pricing.
  6. Select the option Completely.
  7. Click Save.

Keywords

Sales Order; Sales Order Invoice Request; Tax Exemption Certificate; Unblock; Account , KBA , SRD-CRM-INV , Customer Invoicing , Problem

Product

SAP Business ByDesign 2402 ; SAP Business ByDesign 2405