3462244 - Emails not getting triggered for custom new hire task using the "(ONB) Custom Task Completion Trigger" or custom email trigger - Onboarding

Emails not getting triggered for custom new hire task using the "(ONB) Custom Task Completion Trigger" or custom email trigger.

SAP SuccessFactors Onboarding

1. Add a template with trigger : (ONB) Custom Task Completion Trigger or a custom email trigger
2. Once the custom new hire task is completed the email is not triggered.

The custom new hire task is not mandatory.

• The custom new hire task should be made mandatory.
• Once the task is mandatory, the email will be triggered.
• If the custom new hire task is set to Optional, the email will not be sent, even if a business rule is set.

Custom Task, Custom Task Completion Trigger, Email, Task Email, Custom Task Completion, Email Services, Custom New hire task , KBA , LOD-SF-OBX-NHA , New Hire Activities (activities, tasks, buddy, equipment) , Problem