SAP Knowledge Base Article - Public

3462244 - Emails not getting triggered for custom task using the "(ONB) Custom Task Completion Trigger" after 1H 2024 Release

Symptom

Emails not getting triggered for custom task using the (ONB) Custom Task Completion Trigger  trigger

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  • Add a template with trigger : (ONB) Custom Task Completion Trigger.
  • Once the custom task is completed the email is not triggered.

Cause

  • The issue is because the custom task is not mandatory.

Resolution

  • The custom task should be made mandatory.
  • Once the task is mandatory, the email will be triggered.

Keywords

Custom Task, Custom Task Completion Trigger, Email, Task Email, Custom Task Completion, Email Services , KBA , LOD-SF-OBX-NHA , New Hire Activities (activities, tasks, buddy, equipment) , How To

Product

SAP SuccessFactors Onboarding 2405