3462376 - Account, Individual Customer or Employee is Not Displayed in a Case Created from Within the Customer Hub in Agent Desktop

Symptom

You notice that, although you have confirmed an Individual Customer, Account, Employee or Supplier in the Agent Desktop, after creating a case from within the respective hub (Customer Hub, Employee Hub or Supplier Hub), the respective case field does not display the related business partner.

Environment

SAP Service Cloud Version 2.

Product

SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions

Keywords

Case, Agent Desktop, Customer Hub, Case Create, Create, Creation, BP, Business Partner, Account, Individual Customer, Employee, Supplier, Field, Empty, Blank, Case Field, Hidden, Field Hidden, Hidden Field, Value, SAP Service Cloud Version 2, V2, , KBA , CEC-CRM-AD , Agent desktop - live channels , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , CEC-CRM-ACC , Account for SAP Sales/Service Cloud , How To

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