SAP Knowledge Base Article - Preview

3462524 - Scheduled Autoflow Does Not Send Email

Symptom

You notice that an Autoflow which was scheduled to send an email triggered successfully, however, the email was not sent and received by the recipient.


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Environment

SAP Service Cloud Version 2.

Product

SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions

Keywords

Autoflow, Email, Autoflow Email, Send Email, Email Channel, Channel, Object, General, Case, Not Sent, Emails, Scheduled, Scheduled Autoflow, SAP Service Cloud Version 2, V2, , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , CEC-CRM-AFL , Autoflow for SAP Sales/Service Cloud , How To

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