SAP Knowledge Base Article - Public

3462524 - Scheduled Autoflow Does Not Send Email


You notice that an Autoflow which was scheduled to send an email triggered successfully, however, the email was not sent and received by the recipient.


SAP Service Cloud Version 2.


This can happen due to the configuration maintained in the email channel used in the autoflow, in case the channel is defined with object General, the email will not be sent.


The recommendation is to use email channels with object as Case, as it should work as expected to send the email.


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SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions