SAP Knowledge Base Article - Public

3462575 - Access Restriction with Multiple Roles


You have assigned 2 or more business roles to an user and want to understand how the access will be chosen.


  • SAP Service Cloud v2
  • SAP Sales Cloud v2


The precedence is given to Unrestricted. For example, if a user is having 2 roles where one view is unrestricted and the same view is restricted in another role, then the user will have unrestricted access. In other words, if one role blocks the write access and another role allows it, the more permissive role takes precedence.

See Also

Help documentation: Business Roles


Business Role, Conflict, Multiple, Access, Rights, Restriction, User , KBA , CEC-CRM-IAM , Identity and Access Management for SAP Sales/Service Cloud , How To


SAP Sales Cloud and SAP Service Cloud Version 2 1.0