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3462767 - Error processing files in Hotfolder Integration

Symptom

1 ImpEx files do not reach the destination folder in the processing folder and end up in the error folder.

2 Errors processing files:

log:{"instant":{"epochSecond":1712184111,"nanoOfSecond":386067358},"thread":"hybrisHTTP38","level":"ERROR","loggerName":"de.hybris.platform.servicelayer.impex.impl.DefaultImportService","message":"Import has caused an error, see logs of cronjob with code=0040YVTL for further details","endOfBatch":false,"loggerFqcn":"org.apache.logging.slf4j.Log4jLogger","contextMap":{"CronJob":"","RemoteAddr":"[179.14.136.129] ","Tenant":""},"threadId":3764,"threadPriority":5,"origin":"PLATFORM"} 

{"instant":{"epochSecond":1714194350,"nanoOfSecond":626645054},"thread":"AzureIntegrationTaskExecutorThread-master-6","level":"ERROR","loggerName":"de.hybris.platform.impex.jalo.cronjob.CronJobErrorHandler","message":"de.hybris.platform.impex.jalo.ImpExException: Can not resolve any more lines ... Aborting further passes (at pass 2). Finally could not import 61 lines![HY-123]","endOfBatch":false,"loggerFqcn":"org.apache.log4j.Category","contextMap":{"CronJob":"(0050YXGT) ","Tenant":""},"threadId":410,"threadPriority":5,"origin":"PLATFORM"}

3 Hotfolder process executed from many BackgroundProcessing instances sent some files to the error folder but others did not process them to any folder.

- on POD backgroundprocessing-xyz-1
Mar 24, 2024 @ 17:26:16.006    log:{"instant":{"epochSecond":1711261576,"nanoOfSecond":6721340},"thread":"ShutdownHookThread","level":"DEBUG","loggerName":"org.springframework.integration.support.SmartLifecycleRoleController","message":"Stopping [cloudCommonsLockRepository, cloudHotfoldersLeaderLockRepository, azureChannelAdapterTaskExecutor] in role integration","endOfBatch":false,"loggerFqcn":"org.apache.commons.logging.impl.SLF4JLocationAwareLog","contextMap":{"Tenant":""},"threadId":27,"threadPriority":5,"origin":"PLATFORM"} logs.message:Stopping [cloudCommonsLockRepository, cloudHotfoldersLeaderLockRepository...

- on another POD backgroundprocessing-xyz-2
{"instant":{"epochSecond":1711261576,"nanoOfSecond":5304814},"thread":"ShutdownHookThread","level":"DEBUG","loggerName":"org.springframework.integration.support.SmartLifecycleRoleController","message":"Stopping [cloudCommonsLockRepository, cloudHotfoldersLeaderLockRepository, azureChannelAdapterTaskExecutor] in role integration","endOfBatch":false,"loggerFqcn":"org.apache.commons.logging.impl.SLF4JLocationAwareLog","contextMap":{"Tenant":""},"threadId":27,"threadPriority":5,"origin":"PLATFORM"}

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


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Environment

SAP Commerce Cloud 2211

Product

SAP Commerce Cloud 2211

Keywords

customise hotfolder, customize hotfolder, processing folder, process hang , KBA , CEC-SCC-CLA-ENV-CST , Cloud Storage , Problem

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