3462767 - Error processing files in Hotfolder Integration

1 ImpEx files do not reach the destination folder in the processing folder and end up in the error folder.

2 Errors processing files:

log:{"instant":{"epochSecond":1712184111,"nanoOfSecond":386067358},"thread":"hybrisHTTP38","level":"ERROR","loggerName":"de.hybris.platform.servicelayer.impex.impl.DefaultImportService","message":"Import has caused an error, see logs of cronjob with code=0040YVTL for further details","endOfBatch":false,"loggerFqcn":"org.apache.logging.slf4j.Log4jLogger","contextMap":{"CronJob":"","RemoteAddr":" ","Tenant":""},"threadId":,"threadPriority":,"origin":"PLATFORM"} 

{"instant":{"epochSecond":1714194350,"nanoOfSecond":626645054},"thread":"AzureIntegrationTaskExecutorThread-master-6","level":"ERROR","loggerName":"de.hybris.platform.impex.jalo.cronjob.CronJobErrorHandler","message":"de.hybris.platform.impex.jalo.ImpExException: Can not resolve any more lines ... Aborting further passes (at pass 2). Finally could not import 61 lines![HY-123]","endOfBatch":false,"loggerFqcn":"org.apache.log4j.Category","contextMap":{"CronJob":"(0050YXGT) ","Tenant":""},"threadId":410,"threadPriority":5,"origin":"PLATFORM"}

3 Hotfolder process executed from many BackgroundProcessing instances sent some files to the error folder but others did not process them to any folder.

- on POD backgroundprocessing-xyz-1
Mar 24, 2024 @ 17:26:16.006    log:{"instant":{"epochSecond":1711261576,"nanoOfSecond":6721340},"thread":"ShutdownHookThread","level":"DEBUG","loggerName":"org.springframework.integration.support.SmartLifecycleRoleController","message":"Stopping [cloudCommonsLockRepository, cloudHotfoldersLeaderLockRepository, azureChannelAdapterTaskExecutor] in role integration","endOfBatch":false,"loggerFqcn":"org.apache.commons.logging.impl.SLF4JLocationAwareLog","contextMap":{"Tenant":""},"threadId":27,"threadPriority":5,"origin":"PLATFORM"} logs.message:Stopping [cloudCommonsLockRepository, cloudHotfoldersLeaderLockRepository...

- on another POD backgroundprocessing-xyz-2
{"instant":{"epochSecond":1711261576,"nanoOfSecond":5304814},"thread":"ShutdownHookThread","level":"DEBUG","loggerName":"org.springframework.integration.support.SmartLifecycleRoleController","message":"Stopping [cloudCommonsLockRepository, cloudHotfoldersLeaderLockRepository, azureChannelAdapterTaskExecutor] in role integration","endOfBatch":false,"loggerFqcn":"org.apache.commons.logging.impl.SLF4JLocationAwareLog","contextMap":{"Tenant":""},"threadId":27,"threadPriority":5,"origin":"PLATFORM"}

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

SAP Commerce Cloud 2211

customise hotfolder, customize hotfolder, processing folder, process hang , KBA , CEC-SCC-CLA-ENV-CST , Cloud Storage , Problem