SAP Knowledge Base Article - Public

3463100 - Enlarging a Product Image on Survey

Symptom

It is not possible to enlarge the front and back of a product image on Survey

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to Visit WC
  2. Go to Visit View
  3. Open any available Visit
  4. Go to "Surveys" tab
  5. Open any Survey with a Product Image
  6. Click on the product image
  7. RESULT: It is only possible to see the front of the enlarged image.

Cause

Currently C4C has this limitation, as a standard behavior it's not possible to see the front and back of the image in an enlarged view.

Resolution

This is the current expected behavior of SAP Cloud for Customer.

1.  If you are a partner: please use cloudsolutionpartner@sap.com or the Partnerfinder. Check the link: https://partneredge.sap.com/content/partnerfinder/search.html#/ 

2.  If you are a customer: Contact your Account Executive. Check the link https://www.sap.com/services/innovation.html#contact-us.

An alternative option may be to check the SAP Cloud for Customer Influence Site to submit an idea. Check the link https://influence.sap.com/sap/ino/#/campaign/1868 - C4C Sales

Keywords

Image, Survey, enlarged, Product, Visit, Front, Back, View , KBA , LOD-LE-SUR , Survey , How To

Product

SAP Cloud for Customer core applications 2402