SAP Knowledge Base Article - Preview

3463261 - Click To Call feature not identifying the caller when the number is stored in Extension Field

Symptom

Caller not being identified when using the Click To Call feature an Extension Field


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer core applications 2402

Keywords

Click to Call, Phone Number, Extension Field, KUT Field , KBA , LOD-CRM-LA , Live Activity , How To

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