Symptom
Caller not being identified when using the Click To Call feature an Extension Field
Environment
SAP Cloud for Customer
Reproducing the Issue
- Create a Custom Field with Global Data Type = PhoneNumber
- That will allow you to store phone number in the field and use Click to Call feature
- Click on the Phone Number
- Caller is not Identified, even though the Number is associated to a Contact in the system
Resolution
Click to Call Feature does not support identifying callers when the phone number is coming from an Extension Field
Keywords
Click to Call, Phone Number, Extension Field, KUT Field , KBA , LOD-CRM-LA , Live Activity , How To
Product
SAP Cloud for Customer core applications 2402