SAP Knowledge Base Article - Public

3463437 - Employee details could not be retrieved' error during enrollment in re-imagined benefits UI - 1H 2024

Symptom

When trying to enroll in benefit in re-imagined benefits UI, error 'Employee details could not be retrieved' is thrown.

Environment

SAP SuccessFactors Employee Central - Global Benefits

Reproducing the Issue

  1. Navigate to user's profile > Benefits Actions > Reimagined UI
  2. Dependent data will not be loaded > Click Next > Error message appears

Resolution

Currently under investigation.

Keywords

BEN-16771, Reimagined UI, Error, 'Employee details could not be retrieved', Benefit Enrollment, b2405, KI2405 , KBA , LOD-SF-EC-GBF , Global Benefits , How To

Product

SAP SuccessFactors Employee Central all versions