SAP Knowledge Base Article - Public

3463437 - Employee details could not be retrieved' error during enrollment in re-imagined benefits UI - 1H 2024

Symptom

When trying to enroll in benefit in re-imagined benefits UI, error 'Employee details could not be retrieved' is thrown.

Environment

SAP SuccessFactors Employee Central - Global Benefits

Reproducing the Issue

  1. Navigate to user's profile > Benefits Actions > Reimagined UI
  2. Dependent data will not be loaded > Click Next > Error message appears

Cause

'Sync Employee Central Dependants with Benefits' is not completed. 

Resolution

Run the 'Sync Employee Central Dependants with Benefits' job as explained in guide here. Kindly contact product support if the job fails.

Keywords

BEN-16771, Reimagined UI, Error, 'Employee details could not be retrieved', Benefit Enrollment, b2405, KI2405 , KBA , LOD-SF-EC-GBF , Global Benefits , Bug Filed

Product

SAP SuccessFactors Employee Central all versions