Symptom
When trying to enroll in benefit in re-imagined benefits UI, error 'Employee details could not be retrieved' is thrown.
Environment
SAP SuccessFactors Employee Central - Global Benefits
Reproducing the Issue
- Navigate to user's profile > Benefits Actions > Reimagined UI
- Dependent data will not be loaded > Click Next > Error message appears
Cause
'Sync Employee Central Dependants with Benefits' is not completed.
Resolution
Run the 'Sync Employee Central Dependants with Benefits' job as explained in guide here. Kindly contact product support if the job fails.
Keywords
BEN-16771, Reimagined UI, Error, 'Employee details could not be retrieved', Benefit Enrollment, b2405, KI2405 , KBA , LOD-SF-EC-GBF , Global Benefits , Bug Filed
Product
SAP SuccessFactors Employee Central all versions