SAP Knowledge Base Article - Preview

3463643 - (ONB) Onboarding Cancelled email triggered for active onbordee, email is not visible in Email Services - Onboarding

Symptom

Admins received an email for the cancellation of onboarding (trigger: (ONB) Onboarding Cancelled Trigger) however these emails are not visible in Admin Center > Email Services.
The onboarding process is still open and onbordee visible in the onboarding dashboard.


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Environment

SAP SuccessFactors Onboarding

Product

SAP SuccessFactors Onboarding

Keywords

Email not visible, (ONB) Onboarding Cancelled trigger, multiple cancelled onboarding emails , KBA , LOD-SF-OBX-EML , Notifications , Problem

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