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SAP Knowledge Base Article - PreviewSymptom
The Service Product details utilize the Actual Duration rather than the Planned Duration. Consequently, the value remains at 0, despite the "work duration" field being accurately updated in the material master data.
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Environment
SAP S/4HANA
Product
SAP S/4HANA all versions
Keywords
Planned Costs , KBA , CRM-S4-SRV-SVO , S4CRM: Service Order , Problem
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