SAP Knowledge Base Article - Public

3463652 - "Model information cannot be found" error message in SAP Analytics Cloud (SAC)

Symptom

  • When trying to open a story the following error occurs: "Model information cannot be found".
  • Trying to open the model used in the story results in the same error.
  • Creating a copy of the story results in the same error.
  • Creating a new story with the model works correctly.

Environment

SAP Analytics Cloud (Enterprise)

Reproducing the Issue

  1. Log in to SAC.
  2. Open an affected story.
  3. Observe the following error message: "Model information cannot be found".
  4. Open the model used in the story.
  5. Observe the same error message.

Cause

The model is not shared with the user who gets the error message.

Resolution

The model needs to be shared with the user. If there are multiple models with the exact same name, then please check the ID of the model in order to share the correct one.

See Also

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Keywords

SAC, Model Information, Model, Error, Story, Multiple models, Model ID , KBA , LOD-ANA-DES , Story Design & Visualizations , Problem

Product

SAP Analytics Cloud all versions