SAP Knowledge Base Article - Public

3463663 - E-Signature Tile for I-9 Section 2 Form is not Appearing for Manager - Onboarding

Symptom

Manager Completes Section 2 of the I9 form, but E-Signature tile does not appear for them to sign the form.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Complete the Onboarding Process
  2. Complete the I9 Section 1
  3. Sign the forms
  4. After completing Section 2
  5. E-Signature tile does not appear

Cause

Remote Hire "Yes" was selected for the candidate during completion of I9 Form.

Resolution

Please read this section of the guide on the Remote Hire Process.

Form I-9 Remote Data Collection

Keywords

Remote Hire, Section 2, I9, OBX, Section 1, E-Signature, Manager , KBA , LOD-SF-OBX-DC , Personal Data Collection , Problem

Product

SAP SuccessFactors Onboarding 2511