3463716 - HANA service abruptly terminated via core dump on OS layer

• A HANA service is suddenly terminated and restarted without a crashdump generated nor a visible reason for it in the HANA trace files.

• HANA Trace files from the SYSTEMDB and Tenant DB show the following events :

  • system_availability_<>.trc shows a service stoppage on the indexserver :

0;2024-04-25 13:41:27.926461;2e10448b-4a01-134e-9fd1-e8e49540c803;1;ping;;;yes;ok;yes;ok;;;Hostname;;;;;worker;worker;1;1;;;;;;;
0;2024-04-25 13:56:27.927534;77631387-b9a9-914b-a60b-2664f72da5c8;1;ping;;;yes;ok;yes;ok;;;Hostname;;;;;worker;worker;1;1;;;;;;;
0;2024-04-25 13:57:15.618967;f635ad62-7555-1b44-adb5-eed5170bcfea;1;service_stopping;watchdog,defunct;;unknown;warning;partial;warning;stopping;;Hostname;30003;indexserver;4;SID;worker;worker;1;1;;;;;;;
0;2024-04-25 14:11:27.928583;3a5e7d44-7ff5-fe43-8d69-3a9c2d5e2d02;1;ping;;;unknown;warning;partial;warning;;;Hostname;;;;;worker;worker;1;1;;;;;;;
0;2024-04-25 14:26:27.929654;503135ed-0a09-2740-8e2e-3792650d17bc;1;ping;;;unknown;warning;partial;warning;;;Hostname;;;;;worker;worker;1;1;;;;;;;
0;2024-04-25 14:31:13.501137;4bbaa6ac-0508-8141-a12a-da1f469e7576;1;service_starting;;;unknown;ok;partial;ok;starting;;Hostname;30003;indexserver;4;SID;worker;worker;1;1;;;;;;;
0;2024-04-25 14:34:04.562732;8e94a9c3-a105-c346-bba1-afb57b739669;1;service_started;;;yes;ok;yes;ok;yes;;Hostname;30003;indexserver;4;SID;worker;worker;1;1;;;;;;;
0;2024-04-25 14:41:27.930751;fb2bbf5c-a98a-da40-a77b-7be10505fe97;1;ping;;;yes;ok;yes;ok;;;Hostname;;;;;worker;worker;1;1;;;;;;;
0;2024-04-25 14:56:27.931809;13d236ac-9c93-c04a-8d2a-11f7a0fa8af2;1;ping;;;yes;ok;yes;ok;;;Hostname;;;;;worker;worker;1;1;;;;;;;

• • nameserver

[1745044]{-1}[-1/-1] 2024-04-25 13:57:15.618898 i Service_Shutdown TREXNameServer.cpp(05273) : setStopping(indexserver@Hostname:30003)

• • indexserver restart event

[1768995]{-1}[-1/-1] 2024-04-25 14:31:11.871584 i Basis            TraceStream.cpp(00526) : ==== Starting hdbindexserver, version 2.00.074.00.1698716871 

• • var/log/messages

Apr 25 13:57:12 Hostname systemd[1]: Started Process Core Dump (PID 1746857/UID 0).
Apr 25 13:57:12 Hostname systemd-coredump[1746858]: Resource limits disable core dumping for process 3410 (hdbindexserver).
Apr 25 13:57:12 Hostname systemd-coredump[1746858]: Process 3410 (hdbindexserver) of user 41633 dumped core.

• • No performance degradation at this time either checking "HANA_Global_CriticalTimeFrames_2.00.060+.txt"

SAP HANA Platform Edition 2.0

HANA, DB, HANA Database, HANA service, indexserver, OS, Operating system, var/log/messages, systemd-coredump, process, termination , KBA , HAN-DB , SAP HANA Database , BC-OP-LNX , Linux , Problem